We take every best endeavour to ensure your online order is safely and professionally packaged. However we are unable to control every aspect of its travel from our site to yours. We enlist the services of specialists (PostHaste couriers for New Zealand deliveries and New Zealand Post for international deliveries) to ensure  the safe transit of your goods, with all care possible taken. Please ensure you read our Shipping & Returns policy as part of our Terms & Conditions section at the bottom of this page.