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Terms & Conditions

Prices, Payment & Security

Prices on this website are expressed in New Zealand Dollars.

Huka Honey Hive us Payment Express for credit card payments. Payment Express has a dedicated and purpose built development and data centre, specially designed for payments processing. Payment Express have invested and continue to re-invest in state of the art, bank grade security and infrastructure, and are fully certified as Visa AIS and MasterCard SDP (PCI DSS) compliant at processor level; using an approved QSA for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, using financial Hardware Security Modules.

Shipping & Delivery

All items purchased from Huka Honey Hive are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Huka Honey Hive aims to deliver all stocked items within 3-5 working days in New Zealand, 6-8 working days to Australia and 8-12 working days to the Rest of the World. International delivery is made by airmail. The delivery charge will be applied according to the total weight of your order and will be displayed on the shopping cart page when you select shipping region.

It is the customer's responsibility to ensure they are legally allowed to import Huka Honey Hive products into their own country and to be responsible for any tariffs, taxes, duties or charges that may apply.

Returns

Huka Honey Hive endeavours to deliver products to our customers in perfect condition. If the product is found to be faulty we will replace the product or refund the full purchase price (excluding delivery) within 10 days of delivery. However, we are unable to accept liability for products damaged in transit and we will not refund on a "change of mind" basis.

Privacy Policy

Huka Honey Hive respects privacy rights under the Privacy Act 1993 and is required to comply with the privacy principles in respect of the collection of personal information from individuals.

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Disclaimer

While every attempt is made to provide accurate and up-to-date information on this website, Huka Honey Hive does not guarantee its accuracy. Views expressed on websites linked to and from this website are the views of the respective website owners or contributors and are not necessarily views held by Huka Honey Hive.

Product Images

Every effort has been made to ensure that the images for the products displayed on the Website are as accurate as possible. However, Huka Honey Hive cannot guarantee that images exactly represent actual products or packaging. We are continuously working on improving the Website and reserve the right to change product images at any time without prior notice.

Colours

Every effort has been made to ensure that the colours of our products that appear on the Website are as accurate as possible. However, because the actual colours you see when using the Website depend on the monitor or display inteface you are using, we cannot guarantee that the colours you see will be a completely accurate representation of actual products or packing.

New Zealand Law

The law applying to any transaction over this website shall be the New Zealand law, and subject to the provisions of the New Zealand Consumers Guarantee Act 1993.

Contact Details

Honey Hive Limited (trading as Huka Honey Hive)

65 Karetoto Road, Wairakei Park, Taupo 3377, New Zealand

Phone +64 7 374 8553

Fax +64 7 374 8557

Email info@hukahoneyhive.com